Not at this stage. Currently, we only offer shipping within South Africa.
To place an order online, simply browse our website, select the desired products, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
An order can be cancelled before payment has been made. Please click on the “Cancel Transaction” button at checkout to cancel an order before payment has been made.
If you wish to cancel an order after you have completed payment, please email HayleenDP@exim.co.za.
We accept various payment methods, including credit/debit cards, and varied payment options through PayFast. Choose the option that suits you best during checkout.
Yes, once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
We are committed to protecting your privacy and confidentiality. For information on how we handle your personal data, please refer to our POPIA (Protection of Personal Information Act).
We have a hassle-free return policy. If you’re not satisfied with your purchase, you can return the item(s) within 7 days for a full refund or exchange. Please refer to our Returns & Refunds page for more details
For any inquiries or assistance, please feel free to reach out to our customer support team via email at alexisd@exim.co.za / hayleendp@exim.co.za or by phone at 021 511 4000. We’re here to help!
We partner with trusted third-party courier service, The Courier Guy, to deliver your orders promptly and securely.
Delivery times may vary depending on your location and the courier’s schedule. You will receive an estimated delivery date at checkout and a tracking number once your order is dispatched.
In the unlikely event that your order is lost or damaged during delivery, please contact our customer support team immediately. We will work with the courier service to resolve the issue and ensure you receive your order.
Pricing variations: Please note that pricing is subject to change based on factors such as inflation, cost increases, and market conditions. We reserve the right to adjust prices accordingly, and we cannot be held liable for any discrepancies in pricing that may have been observed previously.
Delivery Delays: We are not liable for any delays in delivery caused by factors beyond our control, such as weather conditions, transportation issues, or unforeseen circumstances.
Third-Party Services: We rely on third-party courier services for order fulfillment and delivery. While we partner with reputable providers, we cannot be held responsible for any errors, delays, or damages caused by these services.
Customer Responsibilities: It is the customer’s responsibility to provide accurate shipping information and ensure someone is available to receive the delivery. We are not liable for any issues arising from incorrect or incomplete address details provided by the customer.
Returns and Refunds: Our returns and refunds policy applies to eligible products returned within the specified timeframe. Please review our policy carefully before making a purchase.
We will be closed for our annual shutdown from 12:00 on 24th December and will re-open on Thursday, 2nd January at 07:00. Any online orders placed during this time will only be processed from 2nd January onwards.
Thank you for your understanding and support.
